Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For change-of-mind returns, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at poochesplussupport@gmail.com. Please note that a  returns address will be provided once your return has been requested and accepted. 

Once your return request has been approved, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for return shipping costs for change-of-mind returns. If the item is faulty, damaged, incorrect, or not as described, we will cover the return shipping costs.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed. This helps ensure a smooth and straightforward return process, giving you peace of mind along the way.

If you have any questions about returns, please contact us at poochesplussupport@gmail.com.

Please inspect your order upon receiving it and contact us as soon as possible if the item is defective, damaged, incorrect, or not as described. We’ll assess the issue and work with you to resolve it.

Please note that we request clear images of any faulty, damaged, incorrect, or not-as-described goods within 72 hours of delivery where possible. Providing images promptly helps us assess the issue and resolve your request as quickly and efficiently as possible.

Sale items are not eligible for returns under our 30-day change-of-mind return policy. However, this does not affect your rights under applicable consumer law, including where an item is faulty, damaged, incorrect, or not as described.

Gift cards are non-refundable and cannot be returned, except where required by applicable law.

The fastest way to ensure you receive the item you want is to return the original item, and once the return has been approved, place a separate order for the new item.

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved or declined.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 10 business days have passed since your refund was approved, please contact us at poochesplussupport@gmail.com.

If you have any questions regarding returns, refunds or exchanges, please contact us at: poochesplussupport@gmail.com.

We aim to respond to your emails within 1 -2 business days.