Shipping policy

Orders are processed within 1–2 business days after payment has been received, excluding weekends and public holidays. Once your order has been processed, it will be dispatched to the carrier for delivery.

We currently offer our products and services to customers within Australia only.

Standard shipping is free Australia-wide.

At checkout, you may have the option to purchase Shipping Protection for a small additional fee. This is optional and provides additional coverage for eligible shipments in the event of loss, damage, or certain delivery issues.

Estimated delivery times begin once your order has been processed and dispatched.

Typical delivery timeframes are 5–10 business days Australia-wide.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier disruptions, severe weather, peak periods, or other unforeseen circumstances.

Where available, tracking information will be sent to you by email once your order has been dispatched.

Please allow 24–72 hours for tracking information to become active, depending on the carrier.

Please ensure your delivery address is complete and accurate at checkout, including unit numbers and applicable postal codes.

If an order is returned due to an incorrect or incomplete address, an additional shipping fee may apply for reshipment.

While we do our best to ensure your order arrives promptly, delays may occur due to circumstances beyond our control, including carrier disruptions and peak-season congestion.

If your order arrives damaged, please contact us as soon as possible. In accordance with our Returns & Refunds Policy, we may require photos or other proof of damage, preferably submitted within 72 hours of delivery, to help us resolve the issue efficiently.

We also offer a 30-day return policy for eligible change-of-mind returns.

If you have any questions regarding shipping or your order, please contact us at: poochesplussupport@gmail.com.

We aim to respond to your emails within 1 -2 business days.